Support
Help & support
Get help with captures, the viewer, sharing, and your account.
Questions, bug reports, feedback — email us and a person will reply.
For bug reports, include the project name, what you did, and what you expected to see. A share link to the affected project helps us reproduce it fastest.
TwinPoint is built by GeminiBIM. Product news and company information live on our site.
Guides
Short guides for each part of TwinPoint, in learning order — start at the top if you are new. Anything they don't answer, email us.
Create a project, upload a capture, and open the viewer.
Every control on the screen: navigation, layers, the tool rail.
Floor plans, section cuts, the section box, and saved views.
Measure distance, area, angle, and radius; pin notes in 3D.
Hide stray points, and level or square a tilted scan.
Record the walk, build the tour, blur faces, align stations.
Share links, access rules, downloads, and project members.
Plans, storage use, and cleaning up old uploads.
Stuck uploads, links that won't open, choppy 3D — and the fixes.